A lot of businesses today use delivery partners as a huge part of their service. For instance, bakeries, promotional merchandise, builders merchants, printers, wholesalers, online sellers and machinery manufacturers all have road transportation requirements.
Moving goods may sound a bit easy but not everyone knows how managing supply chain and logistics can get complicated. You need to consider the warehousing, transportation, and distribution. Aside from the actual plans for shipping, there are also things such as regulations, licenses, truckers, and taxes to be concerned about. Not to mention unforeseen shipping costs? This is the reason why it’s beneficial to outsource a third-party logistics provider to take care of these logistics problems that can get you back to your business.
Remember that every customer interaction affects your business reputation, and unprofessional or uncredible customer delivery will do unsaid damage. With this in mind, here are important things to consider before partnering up with a delivery service provider that can help you land on the right partner.
Reliability and Great Service
Without hesitation, you surely need a reliable provider. If a load arrived late or has the wrong kind of truck, it would just add more hours of delay and extra work to your plate. Although no one can control the weather, a good logistics partner can anticipate it and perform their best to plan for any scenario. If your partner has a good service, they would also come with good freight management.
Your delivery partner must know what can drive up demand and costs and is always ready to respond when thing don’t go the way they should be.
The best delivery service company surely knows how to anticipate your needs and communicate openly and always. Try to look for a partner who can solve issues alongside you, no matter how big they are, and give you the correct information about what’s going on with your delivery.
Speed of Service
This is probably one of the most crucial and common deciding components when choosing between delivery services. Speed of delivery is very important for most businesses. Even if the timing is normally not much of a problem for you, no one can tell when you might need to rush delivery.
Try to look at the average speed of delivery and the reputation of delivery drivers of every company when choosing, and the range of speeds they can deliver at. Some may be able to provide standard and rush, while others may offer a vast range of delivery speeds to adjust to your needs.
If you are receiving orders that need to be delivered to various locations across the country, you must know whether the courier you’re choosing is able to cover those orders. If you sell and market products internationally, you need to find a courier who deals with both domestic and international deliveries, without so many hassles.
Price of Service
Delivery service companies take into consideration many factors when it comes identifying shipping costs. Most of these common factors they consider for pricing are the type of product, type of services, and package volume.
You can make a list of all the possible products and package volume you would need to ship out. Make sure that you get the best possible price points before signing the contract with the logistics vendor.
But be careful! You don’t want to fall into a trap of partnering with just any parcel delivery service provider simply because they provide you with lower prices. Otherwise, you might lose customers satisfaction and brand reputation. So take your time to choose a reputable partner who can give you decent pricing solutions and high-quality service at the same time.
Is it very important for you to know exactly where your delivery is at all times? Will you be able to receive comprehensive and detailed tracking capabilities from your partner that will allow you to see exactly where your parcel is and where it has been? Ask them about this before deciding.
Amazing Customer Service
Go for the logistics partner that can easily get hold of on the phone and is pleasant to work with. The great thing about smaller companies is that they have a single point of contact. You can usually speak directly to the owner. Plus, it’s nice to know if the drivers are really helpful when it comes to loading and unloading by hand.
Do your research! It’s worth checking how long each courier has been in the industry and what degree of experience they have. It’s ideal that you choose the one that’s established and has worked well with businesses similar to yours. In this way, you don’t only receive a good service, but they can provide and guide you with best practices and improvements on your own process for delivery.