HIPAA Concerns for HIPAA Compliant and Telehealth Platforms

Hospitals have been following Telehealth for decades. Others have only recently started to traverse how adding Telehealth benefits to their current work might start up new possibilities and new ideas to engage with customers. Now, with the rise of the COVID-19 pandemic, many therapists who hadn’t previously worked HIPAA compliant telemedicine platforms are hastening to complete Telehealth as a crisis measure to support patients while adhering to federal and state Social Distancing commands.


There are several legal and ethical concerns regarding Telehealth, with HIPAA regulation and compliance issues. This article gives an overview of HIPAA concerns for executing Telehealth and opportunities for HIPAA compliant medical platforms. It is essential to see that specialists who use Telehealth solution should secure Telehealth is to their extent of competence, signifying they have had practice and feel professionally stable in providing phone or online-based services. It’s also important that clinicians evaluate the patients they serve to secure; they are relevant for healthcare. This study focuses on HIPAA concerns.


 Covered Entities and HIPAA Compliance


HIPAA legislated prerequisites to protect medical information in 1997. HIPAA just applies to businesses and providers who pass as “covered actualities.” Medical care providers who convey “PHI” in conjunction with certain regulatory or financial matters (“related transactions”) are incorporated entities and need to comply with HIPAA settlements. Standards of typically covered actions by medical care providers include the application of the web to electronically convey insurance claims, to carry benefit eligibility requests, or to make referral permission requests with protection policies.


The insignificant utilization of electronic technologies to provide Telehealth assistance does not change a medical care provider into a related entity. A specialist who is not incorporated entities does not need to go with HIPAA specifications. Still, BBS controls require specialists to utilize business best methods for Telehealth to secure both customer confidentiality and the protection of the transmission medium. Hence, it is confirmed that California doctors who provide Telehealth services use HIPAA compliant health solutions.


HIPAA-compliant and the Safety Rules


 HIPAA needs covered entities to understand the Security Rule when forwarding protected health data electronically. Typically, the Security Rule expects providers to evaluate the risks to patient confidentiality when using video-conferencing, and then complete reasonable organizational, physical, and technical protection to protect against unofficial way. The Security Rule intends to alleviate potential opportunities in advancing telehealth assistance, including unapproved third-party intercepting / listening on a video-conferencing sitting and unauthorized way to designated video-conferencing sittings.


Technical Permissions for Video-conferencing


Technical protection in technical procedures and policies that allow only approved persons to locate the e-PHI saved or transferred electronically to inmates and guard on the unauthorized way to confidential data that is being conveyed over an electronic system. Some instances involve:

  • Connecting and constantly updating anti-malware solutions on the mobile device/computers
  • Installing and Downloading regular security informs for your mobile/computer devices
  • Setting complex passwords on the mobile/computer device or video-conferencing platforms.

Directing telehealth utilizing the Virtual Private Network association, which encrypts information from both ends mobile or the computer device and isn’t simple if it is prevented on the state network; or practicing another kind of secured network association.




 HIPAA standards require that a related entity who uses a vendor to give or maintain guarded health data or who uses vendors who have a routine way to preserved health data must have a BAA with all vendors. Because a Telehealth vendor transmits private data, therapists should get a BAA from their health vendors. Several HIPAA compliant telehealth platform video-conferencing will include a BAA prepared for the service provider to sign/ review. It is advised that therapists evaluate the BAA to assure they are protected with the heads. 


Ritesh Patil

Ritesh Patil is the co-founder of Mobisoft Infotech, leading healthcare software development company in India, USA. He’s an avid blogger, loves innovation, and writes on diverse healthcare application areas. He works with skilled digital health app developers that has delivered innovative mobile applications. He believes in sharing knowledge and has leaned concentration on startups.

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